FAQ

A: Ever After Crafters is dedicated offering a wide variety of high-quality, handcrafted items that are perfect for celebrating and capturing life's special moments. Our product range includes personalized gifts, home décor, custom stationery, and unique crafting supplies, all crafted with meticulous attention to detail. Whether you're looking to commemorate a milestone, decorate your home, or find the perfect gift, Ever After Crafters provides exceptional products designed to create lasting memories. Visit our online store to discover how we can help you craft your cherished moments. Ever After Crafters also caters to specialty professionals such as Realtors, Wedding Planners and many other businesses. Reach out to us and see how we can make your customer engagements memorable.

A: Yes, at Ever After Crafters, we specialize in creating personalized and customized crafting solutions to ensure your memories last ever after. Our ecommerce store offers a wide range of customizable options for various products such as journals, scrapbooks, home décor items, and more. In fact, almost everything we produce can be personalized or customized for very little added cost. Customers can choose from a variety of colors, materials, patterns, and even add personal messages or names to their selected products. Our goal is to craft items that hold a unique and personal significance for you, making them perfect for gifts, keepsakes, or special events. To explore our customization options, simply visit the product page of your choice and use the customization tools provided. If you have specific customization requests or need assistance, feel free to reach out to our customer service team who are always happy to help.

A: You can reach us through the following methods: Email: info@everaftercrafters.com Phone: (919) 444-1464, Business Hours: Monday through Friday from 9:00 AM to 6:00 PM EST. Mailing Address: Ever After Crafters, 149 Cabin Creek Pittsboro, NC 27312 Facebook: facebook.com/EverAfterCrafters Chat: Available on our website after our normal business hours. Feel free to contact us with any questions or concerns.

We endeavor to ensure each customer transaction is satisfactory. A link to our return policy can be found at this page link: https://www.everaftercrafters.com/store-policy

A: Turn around times are based on the volume of products you order. The typical turn around time for an order placed through our website is within 1-2 business days until the item is shipped. Most products are usually received within 5 - 7 days. This period allows us to ensure each handcrafted item meets our high standards of quality and personalization. Please note that during peak seasons or for custom orders, additional time may be required to perfect your unique creations. We will always keep you informed of any changes to the expected delivery timeline. If you need a product quickly, reach out to us and we will explore if your needs can be met.

A: At Ever After Crafters, we proudly use a diverse range of high-quality materials to create our unique and memorable products. Our primary materials include natural wood for rustic and elegant home decor items, and various metals for certain products and decorative appeal. For other products, we may use a high quality laminated MDF (medium density fiberboard) grade material. Additionally, we often incorporate textiles such as cotton and felt to add texture and variety to our creations. The materials used in the making of each of our products can be found on the item's specific product page. Our commitment to quality ensures that each product not only looks beautiful but also stands the test of time, crafting memories that last ever after.

A: At Ever After Crafters, we pride ourselves on using high-quality, professional-grade equipment and tools to create our distinctive products. Pictures of many of our tools can be found on our website including those companies we support and recommend based on our experience with these companies and the quality of tools they make. Our array of tools includes precision cutting machines like Cricut to prototype certain products before production. In addition to the standard woodworking tools one might expect to see in a woodshop, we use other industrial grade machines such as powerful lasers for intricate pattern designs and CNC (coordinate numerical computer) machines for our intricate wood carvings. Additionally, we employ high-resolution printers for our custom stationery and premium paper crafting tools for handmade decorations and journal replacement pages. By leveraging these top-tier tools, and the latest advanced software to support these tools, we ensure that every item we produce upholds the high standards of craftsmanship that Ever After Crafters is known for, truly crafting memories that last ever after.

A: Absolutely! Ever After Crafters proudly attends various craft shows throughout the year to showcase and sell our unique handcrafted items. As an ecommerce store dedicated to "Crafting Memories That Last Ever After," we believe in connecting with our customers in person to share the story behind each creation. Attending craft shows also allows us to engage with the crafting community, gather feedback, and introduce new products. You can find updates on upcoming events and the specific craft shows we will be attending by checking our website's "Events" page or following our social media channels.

A: Yes, at Ever After Crafters, we do offer digital files for many of the products we sell. Our aim is to inspire and support fellow crafters in creating beautiful items. However, there are certain restrictions to be aware of when using these digital files. Specifically, our digital files are intended for personal use and limited commercial use under specific conditions. You may use the digital files to create physical products to sell at your company, provided that you do not redistribute or resell the digital files themselves, either in their original form or modified. Furthermore, mass commercial production or manufacturing of these crafted items using our digital files is not permitted without written consent from Ever After Crafters. For a more detailed overview of these restrictions, please refer to our Terms of Use on our website or contact us for any specific inquiries.

A: Yes, Ever After Crafters offers free standard shipping on all orders over $150 within the continental United States. For orders under $150, a fee for shipping will be applied according to the service level you select and your 'ship to' location. The total amount for shipping will be displayed in the check-out page. Most orders are processed within 1-2 business days and typically delivered within 5-7 business days. Please note that expedited shipping options are available at an additional cost, and international shipping fees vary based on location.

A: Yes, Ever After Crafters is pleased to offer volume discounts for bulk purchases. Whether you're planning a large event, running a crafting business, or simply need a substantial supply of crafting materials, we have you covered. Our volume discount structure is designed to help you save more as you buy more. For detailed information on our discount tiers and to discuss your specific needs, please contact us. We're committed to providing high-quality crafting materials that help you create memorable projects, all while offering competitive pricing for larger orders. Note; all EAC Members automatically receive a 5% discount on their subsequent orders after the first order is shipped and paid. Additionally, should you refer a new customer to us, your referred customer will receive a 5% discount on the total amount of their first order with us and you will receive a 5% discount off the full amount of your next order, after any other discounts you may currently be enjoying are taken.

A: Yes, at Ever After Crafters, taxes are added to the cost of products you order through our website. The applicable tax rate is automatically calculated based on your shipping address and is clearly displayed at checkout before you finalize your purchase. This ensures transparency and allows you to see the total cost, including taxes, before completing your order.

A: Yes, at Ever After Crafters, we ensure that you are kept in the loop regarding your order's journey from our store to your doorstep. Once your order is processed and shipped, you will receive a confirmation email containing a tracking number. This tracking number allows you to monitor the status and location of your package in real-time. Our goal is to provide you with a seamless and transparent shopping experience, crafting memories that last ever after. If you have any further questions or encounter any issues with tracking, our customer service team is always ready to assist you.

A: To initiate a custom project with Ever After Crafters, you can either reach out to us directly or follow these steps to ensure a smooth and personalized experience: 1. Contact Us: Begin by visiting our website and navigating to the "Custom Order From" page. Fill out the custom information form with your details and provide a brief description of your custom project idea. Alternatively, you can email us directly at info@everaftercrafters.com. 2. Consultation: Once we receive your inquiry, our team will reach out to schedule a consultation. During this consultation, we will discuss your vision and any specific requirements you have for the project. This helps us gain a clear understanding of what you're looking to achieve. 3. Proposal and Quote: Based on the consultation, we will prepare a detailed proposal outlining the scope of work, materials to be used, timeline, and cost estimate. You will have the opportunity to review and provide feedback on this proposal. 4. Approval and Payment: After finalizing the details, you will be required to approve the proposal and make an initial down payment. This payment will secure your project in our production schedule. 5. Creation Process: After the above steps are completed, we will begin crafting your project with meticulous attention to detail. We’ll keep you updated with progress reports and, if necessary, may seek your approval on certain design aspects during the creation process. 6. Completion and Delivery: Upon completion, we will carefully inspect the finished product to ensure it meets our high-quality standards. We will then arrange for secure packaging and delivery to the address you specify. Throughout the process, we are committed to open communication and ensuring your custom project is crafted with love and precision, creating memories that last ever after. 7. About Custom Orders: Please be sure to read our the section in our terms and conditions that address custom orders which can be found at this page link: https://www.everaftercrafters.com/store-policy. For any further questions or to start your custom project today, please reach out to us at nfo@everaftercrafters.com.